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Terms & Conditions

Table of Contents

Last Updated: November 02, 2024

1. Introduction

Welcome to CodeMyPixel. These Terms & Conditions (“Terms”) govern your use of www.codemypixel.com (“Website”) and all services provided by CodeMyPixel (“Company,” “we,” “our,” or “us”). By accessing our website or using our services, you agree to these Terms.

2. Services

2.1 Service Overview

We provide:

  • Brand Identity Design
  • Website Design & Development
  • AI Web Application Development
  • Custom Data-Trained AI Chatbots
  • Related digital solutions

2.2 Bug Fix Warranty

  • All development projects include 1 year of complimentary bug fix services from the date of project completion
  • This warranty covers code-related issues and functional errors
  • Does not cover new feature requests or modifications to existing features
  • Response time for bug fixes: within 48 business hours

3. Project Terms

3.1 Project Initiation

  • Projects commence upon receipt of agreed deposit
  • Clear project scope must be provided in writing
  • Timeline begins after receipt of all required materials

3.2 Payment Terms

  • 50% upfront deposit required
  • Remaining payment due upon project completion
  • Additional features or revisions beyond scope will incur extra charges
  • All prices are in USD unless specified otherwise

3.3 Delivery Timeline

  • Timelines are estimates and subject to change based on project complexity
  • Delays caused by client feedback or material submission will extend delivery dates
  • Rush services available at additional cost

4. Intellectual Property

4.1 Client Materials

  • Clients retain rights to their original content
  • Clients must have proper licenses for all provided materials
  • Clients are responsible for content legality

4.2 Deliverables

  • Final deliverables transfer to client upon full payment
  • Source files provided as per project agreement
  • CodeMyPixel retains right to showcase work in portfolio

4.3 AI Development

  • AI models trained on client data remain client property
  • Base AI architecture remains CodeMyPixel property
  • Usage rights defined in project scope

5. Support & Maintenance

5.1 Bug Fix Coverage

  • 1 year free bug fix support
  • Covers code-related issues
  • Server downtime resolution
  • Security vulnerabilities

5.2 Excluded from Bug Fix

  • Content updates
  • New feature requests
  • Third-party service issues
  • User errors
  • Hosting-related issues

5.3 Post-Warranty Support

  • Additional support available through maintenance packages
  • Emergency support available at hourly rates
  • Priority support options available

6. Client Responsibilities

  • Provide accurate project requirements
  • Timely communication and feedback
  • Content and material provision
  • Testing and approval
  • Maintaining their own backups
  • Server and hosting management (unless included in service)

7. Limitation of Liability

  • Maximum liability limited to project value
  • No responsibility for third-party services
  • No guarantee of specific business outcomes
  • Force majeure clause applies

8. Termination

8.1 Project Termination

  • 30 days written notice required
  • Payment for completed work
  • Return of client materials
  • Handling of incomplete deliverables

8.2 Service Termination

  • We reserve right to terminate services
  • Refund policy applies as per agreement
  • Data handling post-termination

9. Confidentiality

  • NDA terms apply when signed
  • Protection of client information
  • Security of development process
  • Data handling procedures

10. Warranties

  • Services provided “as is”
  • No guarantee of uninterrupted service
  • Security best practices followed
  • Limited warranty to bug fixes

11. Dispute Resolution

  • Amicable resolution attempt first
  • Mediation if needed
  • Bangladesh law applies
  • Jurisdiction in Narayanganj courts

12. Changes to Terms

  • Right to modify terms
  • Notice of significant changes
  • Continued use implies acceptance

13. Communication

13.1 Response Times

  • Business hours: Sunday-Thursday
  • 24-48 hour response time
  • Emergency contact procedures

14. Additional Services

14.1 Maintenance Packages

  • Various support levels are available
  • Monthly/annual contracts
  • Priority response times
  • Regular updates

14.2 Training

  • Initial training included
  • Additional training available
  • Documentation provided

15. Acceptance

Using our services constitutes acceptance of these terms. Please read carefully before engaging our services.

Contact Information

For any questions regarding these terms:

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